<title>帮助文档</title>

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        <h1 class="page-title">帮助文档</h1>
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                                热门问题
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                                支付问题
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                                消费问题
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                                        <div class="panel-heading" id="question-1" role="tab">
                                            <a class="panel-title" aria-controls="answer-1" aria-expanded="true" data-toggle="collapse" href="#answer-1" data-parent="#accordion2">
                                                银行/支付宝/财付通已扣款，美团订单仍显示未付款
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse in" id="answer-1" aria-labelledby="question-1" role="tabpanel">
                                            <div class="panel-body">
                                                <p>出现此问题，可能是银行/支付宝/财付通的数据没有即时传输至美团，请您不要担心，稍后刷新页面查看。</p>
                                                <p>
                                                    如半小时后仍显示"未付款"，请先联系银行/支付宝/财付通客服，获取您扣款的交易号，然后致电美团客服10107888，我们会协助您解决。</p>
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                                        <div class="panel-heading" id="question-2" role="tab">
                                            <a class="panel-title" aria-controls="answer-2" aria-expanded="false" data-toggle="collapse" href="#answer-2" data-parent="#accordion2">
                                                收不到/找不到/误删美团券短信怎么办？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-2" aria-labelledby="question-2" role="tabpanel">
                                            <div class="panel-body">
                                                <p>请您登录美团账户，进入"我的美团-我的订单"，找到您团购的订单，点击"查看密码"，拍照或手抄密码，到店出示即可消费。</p>
                                                <p>下载美团手机版，无网情况您也可以随时查看美团券。</p>
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                                    <div class="panel">
                                        <div class="panel-heading" id="question-3" role="tab">
                                            <a class="panel-title" aria-controls="answer-3" aria-expanded="false" data-toggle="collapse" href="#answer-3" data-parent="#accordion2">
                                                美团券是否已使用？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-3" aria-labelledby="question-3" role="tabpanel">
                                            <div class="panel-body">
                                                请您登录美团账户，进入"我的美团-我的订单"，找到您团购的订单，点击"订单详情"，进入"订单详情"页，即可查看美团券密码是否使用。
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                                        <div class="panel-heading" id="question-4" role="tab">
                                            <a class="panel-title" aria-controls="answer-4" aria-expanded="false" data-toggle="collapse" href="#answer-4" data-parent="#accordion2">
                                                如何预约/网上兑换？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-4" aria-labelledby="question-4" role="tabpanel">
                                            <div class="panel-body">
                                                不同商品会有不同的预约或兑换流程，请您查看商品详情页"购买须知"，里面有预约提醒及使用规则，请您按照此处内容进行预约或兑换。
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                            <div class="tab-pane animation-fade" id="category-2" role="tabpanel">
                                <div class="panel-group panel-group-simple panel-group-continuous" id="accordion" aria-multiselectable="true" role="tablist">

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                                        <div class="panel-heading" id="question-5" role="tab">
                                            <a class="panel-title" aria-controls="answer-5" aria-expanded="true" data-toggle="collapse" href="#answer-5" data-parent="#accordion">
                                                未消费如何退款？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse in" id="answer-5" aria-labelledby="question-5" role="tabpanel">
                                            <div class="panel-body">
                                                请您登录美团账户，进入"我的美团-我的订单"，找到您想要退款的订单，点击"申请退款"，根据页面提示选择退回美团余额或原支付方账户，即可操作退款。
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                                        <div class="panel-heading" id="question-6" role="tab">
                                            <a class="panel-title" aria-controls="answer-6" aria-expanded="false" data-toggle="collapse" href="#answer-6" data-parent="#accordion">
                                                退款退到什么账户、多久到账？
                                            </a>
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                                        <div class="panel-collapse collapse" id="answer-6" aria-labelledby="question-6" role="tabpanel">
                                            <div class="panel-body">
                                                <p>退款到账账户和时间，与您选择的退款方式有关：</p>
                                                <ol>
                                                    <li>选择退回美团余额，即退回您的美团余额，1个工作日内（少量商品需要3个工作日）到账。</li>
                                                    <li>选择退回原支付方账户，即退回您当时支付使用的银行卡/支付宝/财付通，1-7个工作日内（少量商品需要额外增加3个工作日）到账。
                                                    </li>
                                                    <li>如需查看退款详情，请您登录美团账户，进入"我的美团-我的订单"，找到您退款的订单，点击"退款详情"，可查看详细退款信息。
                                                    </li>
                                                </ol>
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                                        <div class="panel-heading" id="question-7" role="tab">
                                            <a class="panel-title" aria-controls="answer-7" aria-expanded="false" data-toggle="collapse" href="#answer-7" data-parent="#accordion">
                                                未收到退款怎么办？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-7" aria-labelledby="question-7" role="tabpanel">
                                            <div class="panel-body">
                                                不同退款方式，退款到账时间不同，请您确认您当时选择的退款方式。
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                                        <div class="panel-heading" id="question-8" role="tab">
                                            <a class="panel-title" aria-controls="answer-8" aria-expanded="true" data-toggle="collapse" href="#answer-8" data-parent="#accordion1">
                                                如何更换绑定手机号？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse in" id="answer-8" aria-labelledby="question-8" role="tabpanel">
                                            <div class="panel-body">
                                                请您登录美团账户，进入"我的美团-账户设置"，点击【更换】"，根据页面提示操作即可。部分情况可能需验证您已绑定手机号，如您已绑定手机号无法接收验证码短信，请您致电美团客服10107888，我们会协助您解决。
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                                    <div class="panel">
                                        <div class="panel-heading" id="question-9" role="tab">
                                            <a class="panel-title" aria-controls="answer-9" aria-expanded="false" data-toggle="collapse" href="#answer-9" data-parent="#accordion1">
                                                找不到订单怎么办？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-9" aria-labelledby="question-9" role="tabpanel">
                                            <div class="panel-body">
                                                <p>请您排查是否是以下情况导致：</p>
                                                <ol>
                                                    <li>您可能不是在美团购买的订单，是在其他网站购买，请您尝试登录其他网站查看。</li>
                                                    <li>您可能是使用其他美团账号或合作网站账号购买，请您尝试登录其他美团账号或合作网站账号查看。登录合作网站账号的方法，请参考下图。
                                                    </li>
                                                </ol>
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                                        <div class="panel-heading" id="question-10" role="tab">
                                            <a class="panel-title" aria-controls="answer-10" aria-expanded="false" data-toggle="collapse" href="#answer-10" data-parent="#accordion1">
                                                邮寄商品如何退换货？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-10" aria-labelledby="question-10" role="tabpanel">
                                            <div class="panel-body">
                                                请您登录美团账户，进入"我的美团-我的订单"，找到您购买的邮寄商品，点击"申请售后服务"，选择售后服务类型"退货"或"换货"，根据页面提示填写信息，即申请退换货成功，商家将在24小时内在页面给您回复。
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                                        <div class="panel-heading" id="question-11" role="tab">
                                            <a class="panel-title" aria-controls="answer-11" aria-expanded="true" data-toggle="collapse" href="#answer-11" data-parent="#accordion3">
                                                拨打美团客服电话，如何有效选择语音导航中的问题分类/按键？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse in" id="answer-11" aria-labelledby="question-11" role="tabpanel">
                                            <div class="panel-body">
                                                拨打10107888之后，按照语音提示选择分类即可。语音中的问题分类如下：
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                                        <div class="panel-heading" id="question-12" role="tab">
                                            <a class="panel-title" aria-controls="answer-12" aria-expanded="false" data-toggle="collapse" href="#answer-12" data-parent="#accordion3">
                                                支持哪些支付方式？
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-12" aria-labelledby="question-12" role="tabpanel">
                                            <div class="panel-body">
                                                美团网支持如下4种支付方式：各大银行的储蓄卡和信用卡、支付宝、财付通、微信、美团余额
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                                        <div class="panel-heading" id="question-13" role="tab">
                                            <a class="panel-title" aria-controls="answer-13" aria-expanded="false" data-toggle="collapse" href="#answer-13" data-parent="#accordion3">
                                                银行/支付宝/财付通已扣款，美团订单仍显示未付款
                                            </a>
                                        </div>
                                        <div class="panel-collapse collapse" id="answer-13" aria-labelledby="question-13" role="tabpanel">
                                            <div class="panel-body">
                                                出现此问题，可能是银行/支付宝/财付通的数据没有即时传输至美团，请您不要担心，稍后刷新页面查看。如半小时后仍显示"未付款"，请先联系银行/支付宝/财付通客服，获取您扣款的交易号，然后致电美团客服10107888，我们会协助您解决。
                                            </div>
                                        </div>
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